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Paket oder Ware beschädigt erhalten

Wir achten darauf, unsere Werkzeuge so sicher wie möglich zu verschicken. Passiert es trotzdem, dass die Post Fußball mit dem Paket gespielt hat, melde Dich direkt hier bei uns. Wir helfen unseren BROs auf jeden Fall weiter!

Dafür eröffnen wir bei dem jeweiligen Versandunternehmen einen Fall und benötigen einige Informationen von Dir. Manche Dienstleister fordern auch Beweisfotos an (ja, super nervig, aber das sind halt die Spielregeln). Die kannst Du direkt hier hochladen. Dazu einige Hinweis:

  • Achte darauf, dass die Beschädigung gut zu erkennen ist (auch am Paket)
  • Schmeiß den Karton und das Füllmaterial auf keinen Fall weg
  • Eröffne nicht mehrere Fälle bei uns, wir arbeiten sehr schnell und melden uns

Other topics

My parcel has not arrived.

If you are missing your parcel or it should have been delivered according to the tracking number, please register on our problem portal for missing parcels.We will help you immediately.

Go to the problem portal.

I have received the wrong item.

If you have received the wrong item than originally purchased, please report it here in our problem portal for wrong items.

Go to the service portal.

I am missing something from my order.

If you receive your package but it is not complete, don't panic! Simply log in to our problem portal. We will check the case within one business day. Since we pack fully automatically and the entire process is monitored by cameras, we can quickly determine what may have gone wrong.

To the service portal

Top questions at a glance

My parcel has not arrived.

If you are missing your parcel or it should have been delivered according to the tracking number, please register on our problem portal for missing parcels.We will help you immediately.

Go to the problem portal.

I am missing something from my order.

If you receive your package but it is not complete, don't panic! Simply log in to our problem portal. We will check the case within one business day. Since we pack fully automatically and the entire process is monitored by cameras, we can quickly determine what may have gone wrong.

To the service portal

Back to the Help Center

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