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Ich brauche eine Rechnung

Rechnung anfordern

Wenn Du auf der Suche nach Deiner Rechnung bist, dann bist Du hier an der richtigen Stelle. Normalerweise bekommst Du automatisch zur Versandbestätigung eine extra E-Mail, in der die Rechnungs-PDF enthalten ist. Diese E-Mail kommt nicht von uns, sondern vom jeweiligen Versandpartner! Bitte checke also alle Mails und vor allem den Spam-Ordner aus. Außerdem liegt Deiner Bestellung nochmal eine Rechnungskopie bei. Wenn Du wirklich gar keine Rechnung erhalten hast, fülle das unten stehende Formular aus. Wir kümmern uns dann darum, dass Du nochmal eine Rechnungs-E-Mail erhältst.

Other topics

I need to change my billing information.

If you wish to change your billing information after placing your order, please go to our portal for invoice changes.

How do I report a damaged order?

We take care to ensure that our packaging is secure and appropriate, with sufficient filling material. In addition, our boxes are automatically tailored to the size of the contents so that they do not slip around in the package.

If your package has nevertheless arrived damaged, please report it here so that we can help you as quickly as possible.

To the form!

I am missing something from my order.

If you receive your package but it is not complete, don't panic! Simply log in to our problem portal. We will check the case within one business day. Since we pack fully automatically and the entire process is monitored by cameras, we can quickly determine what may have gone wrong.

To the service portal

Top questions at a glance

How do I report a damaged order?

We take care to ensure that our packaging is secure and appropriate, with sufficient filling material. In addition, our boxes are automatically tailored to the size of the contents so that they do not slip around in the package.

If your package has nevertheless arrived damaged, please report it here so that we can help you as quickly as possible.

To the form!

My parcel has not arrived.

If you are missing your parcel or it should have been delivered according to the tracking number, please register on our problem portal for missing parcels.We will help you immediately.

Go to the problem portal.

I am missing something from my order.

If you receive your package but it is not complete, don't panic! Simply log in to our problem portal. We will check the case within one business day. Since we pack fully automatically and the entire process is monitored by cameras, we can quickly determine what may have gone wrong.

To the service portal

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