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Ich habe andere Lieferprobleme

Sonstige Probleme mit der Lieferung

Wenn es Probleme mit Deiner Bestellung und Lieferung gibt, die nicht von den direkten Problem-Portalen abgedeckt werden, dann bist Du hier genau richtig. Bitte versichere Dich, bevor Du das untere Formular ausfüllst, ob es nicht doch noch das passende Problem-Portal für Dein Anliegen gibt. Die direkten Problem-Portale sind der schnellste Weg zur Lösung des Problems. Wenn Du Dir sicher bist, beschreibe Dein Problem so gut es geht. Lade gerne auch Fotos oder PDFs hoch, die bei der Lösung helfen können. Wir wollen Dein Anliegen so schnell wie möglich lösen!

Other topics

How do I report a damaged order?

We take care to ensure that our packaging is secure and appropriate, with sufficient filling material. In addition, our boxes are automatically tailored to the size of the contents so that they do not slip around in the package.

If your package has nevertheless arrived damaged, please report it here so that we can help you as quickly as possible.

To the form!

My parcel has not arrived.

If you are missing your parcel or it should have been delivered according to the tracking number, please register on our problem portal for missing parcels.We will help you immediately.

Go to the problem portal.

I have received the wrong item.

If you have received the wrong item than originally purchased, please report it here in our problem portal for wrong items.

Go to the service portal.

I am missing something from my order.

If you receive your package but it is not complete, don't panic! Simply log in to our problem portal. We will check the case within one business day. Since we pack fully automatically and the entire process is monitored by cameras, we can quickly determine what may have gone wrong.

To the service portal

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